Everything you need before you start.
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Who is Northpeak for?
We work with new and experienced leaders, from first-time managers through senior executives and founders. Our individual coaching suits leaders investing in their own growth, and our cohort programs suit companies developing many leaders at once.
Is coaching done virtually or in person?
Most coaching and our online courses are delivered virtually, which keeps scheduling flexible and lets us work with leaders anywhere. Some programs, like Executive Presence, include in-person intensives. Organizations can request fully on-site delivery.
What's the difference between coaching and your courses?
Coaching is private and personalized: one coach, your context, your goals. Courses are cohort-based and bring a group up on a shared set of skills with common language and practice. Many clients combine the two, and our Leader package includes both.
How long is a typical coaching engagement?
Individual coaching is month to month with most clients staying six to twelve months. Courses run from two to eight weeks depending on the program. Organizational programs are scoped to your goals.
Are your coaches certified?
Yes. Our coaches hold International Coaching Federation (ICF) credentials at the ACC, PCC, or MCC level and follow the ICF code of ethics, including strict confidentiality.
What does a coaching session look like?
Sessions are 50 minutes, focused on what's live for you right now. Your coach listens, asks sharp questions, and helps you leave with a concrete next step. Between sessions you can message your coach for in-the-moment support.
Can you train our whole team?
Yes. Our Organization package delivers cohort-based programs for your managers and leaders, with custom curriculum, a dedicated coach team, and a leadership analytics dashboard. Most rollouts start with a single cohort and scale from there.
What if I need to reschedule a session?
Reschedule any time up to 48 hours before your session at no charge. Inside 48 hours the session is counted as held, except in genuine emergencies, which we always treat with common sense.
Do you offer refunds?
Courses can be cancelled for a full refund up to seven days before the start date. Monthly coaching can be paused or cancelled with 14 days notice. If a program isn't the right fit in the first two weeks, talk to us and we'll make it right.
How do we get started?
Book a free 30-minute discovery call. We'll learn about your goals, recommend a path, and match you with the right coach or program. No pressure and no obligation.
Still have a question?
Book a discovery call or send us a message. We are happy to help you figure out whether Northpeak is the right fit.