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Giving new store leaders a foundation at Solstice Retail
The challenge
Solstice promoted strong floor staff into store leadership with little training, and leadership quality varied wildly from store to store.
What we did
We ran Foundations of Leadership cohorts for new and recently promoted store leaders, building a consistent approach across locations.
The results
Multiple cohorts of store leaders trained
More consistent leadership across stores
Higher engagement scores in participating locations
"For the first time, our store leaders are speaking the same language. It shows on the floor."