The challenge
Pinecrest's managers were stuck as the bottleneck: every decision routed through them, and their teams weren't growing. Leadership wanted managers who developed people, not just managed tasks.
What we did
We rolled out Coaching Skills for Managers to the entire management layer, then supported the change with manager peer groups and leader-led practice sessions.
The results
120 managers trained in coaching skills
Manager-reported time spent firefighting down 27%
Internal promotion rate up 15% year over year
"Our managers stopped being the answer key and started building judgment in their teams."