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Turning senior engineers into managers people want to follow at Lumen Systems
The challenge
Lumen kept promoting its strongest engineers into management, then watching their teams stall. The new managers defaulted to doing the work themselves, and morale on their teams was slipping.
What we did
We paired twelve engineering managers with coaches and ran a Foundations of Leadership cohort focused on delegation, feedback, and one-to-ones.
The results
Manager confidence scores up across the board
Engineer-reported one-to-one quality up 40%
Two managers promoted to senior leadership within the year
"My coach saw around corners I didn't even know were there. I went from a shaky new manager to running a team of twenty."