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Equipping frontline supervisors for hard conversations at Atlas Freight
The challenge
Atlas supervisors avoided difficult conversations until small issues became big problems. Performance and conduct issues festered, and good people left.
What we did
We delivered Difficult Conversations workshops across all distribution centers, with practice on supervisors' own real scenarios.
The results
Over 80 supervisors trained
Issues addressed earlier, before escalation
Supervisor confidence in hard conversations up sharply
"The workshop paid for itself the first week. I finally had a talk I'd been avoiding for a year."